Customer Testimonials

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DealerRater Jul 14, 2021

I was greeted by a nice salesman and he helped us find the vehicle that we wanted he seemed to have a good handle on everything and was very polite answered all our questions super good salesman would be happy to deal with him anytime

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DealerRater Jul 13, 2021

I have to say this is one of the smoothest car transactions I have ever had in my lifetime and that is saying a lot because I’m in my 60’s. Every staff member I came in contact with was supper nice. I guess this explains why they were so busy. Thank you for giving me one of the best buying experiences I’ve ever had. If I could complain about anything it would be that they didn’t tell me they had free coffee. Lol I would definitely highly recommend this dealership.

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DealerRater Jul 12, 2021

Everyone was very friendly and would help any way they could. Our salesman Hamp bent over backwards to make sure we got the vehicle we were looking for. Would recommend anyone to give them a shout at Dan Cummins Chevy

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DealerRater Jul 4, 2021

Very good experience from start to finish. Sandra Meador was very nice, helpful and knowledgeable. She did an awesome job. Would definitely recommend this dealership.

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DealerRater Jun 30, 2021

Thank you ALL, from receptionist to finalizing the sale. Excellent service. We look forward to using your services and recommend to buyers in the market for new or used vehicle!

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DealerRater Jun 27, 2021

Very smooth process. Kenny and Malcolm were both wonderful to work with!

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DealerRater Jun 27, 2021

They were great to work with. Did everything to get me the deal I wanted.

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DealerRater Jun 20, 2021

Dealer was great. Great people and great service. Sam Webster was the best salesperson I have ever worked with. Would recommend this dealer to anyone.

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DealerRater Jan 26, 2019

Dawn was the best! I came in with no clue what I had in mind. She helped me pick a car and I am so happy with my purchase. It is exactly what I want and still in my price range. I would 10/10 recommend to anyone.

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DealerRater Jan 20, 2019

Tijuan Neal has been a lifesaver. He’s helped me get into 3 different vehicles. Very impressed and satisfied. Rate 10/10 always. He’s like family now.

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DealerRater Jan 15, 2019

Tjuan was so very helpful and attentive to my personal situation when purchasing my Trax. He was pleasant, patient and very knowledgeable! Go see Tjuan at Frank Shoop Chevrolet!

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DealerRater Jan 7, 2019

Dawn Dotson was my sales consultant..she really went the extra mile and was very patient with me...couldn't have asked for a better experience,...would definitely recommend!!

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DealerRater Jan 2, 2019

I went in hoping for the best but prepared for the worst but left with the best possible outcome. I got the car I wanted with the best service I’ve ever had . I honestly feel like I was treated as family!

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DealerRater Dec 26, 2018

I had not bought a car since 2005 and was not really looking forward to it, but I knew I needed to strongly consider it now. My experience with associate TIJUAN NEAL turned out to be an unexpectedly pleasant one.. Mr. Neal was very helpful, knowledgeable, informative and thorough. As a senior citizen, what I appreciated most was his respectful attitude, patience and willingness to stay late to see that I was pleased with the deal. I would recommend the dealership, and, particularly, Mr. Neal to my family, neighbors, and friends.

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DealerRater Dec 21, 2018

Tijuan from the first call worked with us and made sure we was accommodated the whole way not him or the dealership. Tijuan took care of everything and we had not experienced that before at other dealerships. We had a error in payofff of trade in and he corrected immediately all the while reassuring us that they would make sure corrected and taken care of so would not affect us in anyway. Because of his professionalism and looking out for our best interest we will continue to be customers of Tijuan Neal and Frank Shoop.

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DealerRater Dec 17, 2018

I traded my 2016 ram in knowing I would be upside down on my loan but Tijuan Neal worked hard for me on getting me in a brand new Ram. I highly recommend these guys!

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DealerRater Dec 14, 2018

This has been the best experience on buying a vehicle. Tijuan has been the most compassionate salesman I have ever known. I would like to express my sincere thanks for a great experience!

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DealerRater Dec 10, 2018

Dawn was very friendly and helpful. She answered all of our questions and was not pushy to sell us a car at all but had to work extra hard and went over and beyond to get us a great deal in a timely fashion.

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DealerRater Dec 8, 2018

Dawn was very helpful with finding us the best car within our budget. She was very informative and answered any questions we had. I would recommended Dawn to anyone.

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DealerRater Dec 7, 2018

My experience at Frank Shoop was great. Dawn Dotson was friendly and fun to work with. None of the people I felt with were pushy. I got the car I wanted at a good price. I definitely recommend Frank Shoop for buying a used car.

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DealerRater Dec 1, 2018

Tijuan was awesome! Dealing with a very hard choice in my life, by trading in my late fathers prized truck. He was very compassionate and understanding.

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DealerRater Nov 29, 2018

I came into this dealership after hitting a deer and totaling my car. I had never purchased a car on my own and was clueless and without direction on the subject. Dawn jumped right in and helped me with every question and concern that I had through the entire process. She helped me find the perfect vehicle for me and was in constant contact with me the entire time. I would’ve been lost without her!

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DealerRater Nov 29, 2018

Dawn was very kind and helpful in my car purchasing experience. She was able to help with any questions I had and understood my situation. I will always go back to Frank Shoop for any future purchases. And I love my Red Chevy Cruse!!! Thanks so much Dawn!

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DealerRater Nov 26, 2018

Came here after a car accident that totaled my late dads truck. 😢. Dawn Dotson was very helpful and helped us purchase a Chevy avalanche. It was nice not feeling pressured and in a relaxed environment. Would definitely recommend Frank Shoop and Dawn to my family and friends. 😊

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DealerRater Nov 21, 2018

Tijuan was very helpful and took great care of me when I went in to purchase my Ram 2500 pickup. I would recommend them to anyone.

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DealerRater Nov 21, 2018

Dawn was extremely helpful. We went looking for a car for our son. We had stopped at several other dealerships and Dawn was the only salesperson that was helpful, not pushy, and helped us find the car that was right for us.

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DealerRater Nov 17, 2018

I came to the dealership worried & a little stressed. Tom Rossel helped us along with our salesman, Tijuan. He was very patient & explained everything to us in great detail. I traded in my 2013 equinox for a 2019 Jeep. We got the best bang for our buck & was given the best customer service possible. Needless to say, leaving stressed free & very happy. I would recommend everyone visit frank shoop & see Tijuan!

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DealerRater Nov 15, 2018

Buying my car was extremely stress free and everything was explained to me in great detail. Orlando answer all my questions and help me make the best decisions to buy exactly what I need. The car I bought is perfect for me.

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DealerRater Nov 15, 2018

We came in with a Jeep Renegade and we knew it was going to be difficult for us to get out of our lease, but Tijuan gave us every option available. Everyone should go and see him when buying a new car! He was beyond friendly and professional. We will defiantly be back.

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DealerRater Nov 15, 2018

Went in for a catalog and ended buying a truck. Great experience and Tijuan will definitely take care of you. Highly recommend him for your purchase.

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DealerRater Nov 7, 2018

I just picked up my son’s first car purchase, 2016 Mazda 6. We live 75 miles away in Clarksville, Indiana and it was worth the drive. Not only did my son get the car he wanted but dealing with Orlando Sharp made his first car buying experience extremely easy and stress free. I just met Orlando on Monday but I would not hesitate to recommend driving to Georgetown just to buy a car from him. Thanks again for your help! Matt and Alex Taylor

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DealerRater Nov 5, 2018

I came into this dealership after hitting a deer and totaling my car with no idea what I was doing or even if I would be able to leave with a car. Tijuan was a miracle worker and worked with me all afternoon to find the best car for me. I came in expecting to pay as little as possible for a high mileage car, but I walked out with something newer with low mileage. He was a huge blessing to me and my dad. I know I would not have been able to get that kind of quality of ...

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DealerRater Nov 3, 2018

Tijuan was very helpful, even offering to bring cars to the door so we wouldn't have to walk in the cold. Tijuan set up the Bluetooth for my phone and explained the dashboard settings and options.

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DealerRater Oct 27, 2018

I was coming from out of town New York and my salesmen Tijuan Neal came to the airport to pick me up and drive me to the dealership an hour away. Then Tijuan made the whole buying a Jeep experience very pleasurable. Everyone at the dealership new I was on a short timetable and they exceeded all expectations. Would definitely travel to them again

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DealerRater Oct 27, 2018

Frank shoop and dawn dorson did there very best to make sure i recieved the car i needed and wanted. They treated me like family and met my every need.

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DealerRater Oct 26, 2018

All departments treated me with respect and in a timely manner. Dawn Dotson was particularly helpful in acquainting me with all the wonderful features of the car. She was thorough and made sure I can maximize my use of the Cadillac.

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DealerRater Oct 25, 2018

I needed an suv and I got what I needed. What I liked about my experience is that I was given the chance to purchase what I came to see. Before I purchased an suv that was truly in my budget. Tijuan was honest and caring about me and my vehicle needs.

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DealerRater Oct 20, 2018

Saw a used Ford Ranger online and wanted to take a look at it. Called the dealer, and Orlando Sharp answered the phone. He knew the exact truck I was talking about. He took the trade in. Orlando was very easy to talk to, and absolutely "no pressure sale tactics." I leave quickly the moment I sense a snake - there are many of them in car sales. Not this place, and not Orlando. They gave me an absolutely low price - I was floored - I bought the truck and very pleased. This dealership is worth the ...

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DealerRater Oct 15, 2018

To whom it may concern my salesman Tijaun at Frank Shoop Chevrolet in Georgetown ky went above and beyond his job for myself and my daughter he treated us like family not a dollar sign. I truly appreciate his dedication and patience. Thank you ,Tamela Jones

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DealerRater Oct 15, 2018

I found a Buick on line call dawn Dotson, she set an appointment to come and look at the vechile she made sure she got me a great deal on the car I wanted !!! If looking for a vechile I would recommend her.

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DealerRater Oct 12, 2018

Tijuan Neal was our salesman and very personable, honest and willing to make my daughters first purchase seemless. He is very pleasant to handle any vehicle purchases! Thank you.

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DealerRater Sep 12, 2018

Tijuan Neal is amazing! He took the time to work with me and made sure that I got the deal I deserved. He worked until the price was right and comfortable for me. He definitely puts the customer first and doesn’t take advantage!

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DealerRater Jul 3, 2018

I've purchased all my autos there, except 1. I've purchased new and used always satisfied with my purchase. Thanks Brian Waugh and team, Hopefully this will be my last auto purchase . Bought a JEEP

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DealerRater Mar 25, 2016

My family and I are from Ontario, and our 2006 Grand Caravan broke down (from engine failure) on I-75 over the 2015 Christmas holidays, and was towed to Frank Shoop. As anyone who has had their vehicle serviced far from home, I was terrified of being taken advantage of. Much to my relief, I received great satisfaction from the staff at the dealership. The service managers were extremely informative and helpful, and kept our concerns to a minimum. The mechanic (Zeus) was highly knowledgeable, and actually came in early on his day off to fix this problem; in fact, when the problem ...

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DealerRater Aug 21, 2015

I want to thank Chris Barber for being and excellent salesman. He talked to us and answered all of our questions, and we were finally able to make a deal. The vehicle was in great shape like they had said on the internet and we were very pleased with our experience. We would highly recommend talking to Chris Barber and buying from Frank Shoop. I know everyone's experience is different and some can be bad, but we did have a very good day with them. Thank you so much.

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